privacy & security
Your Privacy
Thank you for shopping at urbanoriginals.com.au. Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outlines the information we collect about you, how we use the information

Personal information you provide to us while creating or updating an account and at checkout (ie: name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in private files on our secure web server and on our internal systems. This information may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience. Except where otherwise legally appropriate we will treat your personal details as private.


Our Email List
We offer those who sign-up for our email list advanced notice of sales, new merchandise and other urban originals news. Email addresses collected at urbanoriginals.com.au are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to be removed from our email list, please follow the instructions sent along with each email or contact us at sales@uo.com.au. We will remove your name from our email list as soon as possible. You can easily update your account information by logging on to urbanoriginals.com.au and clicking "MY ACCOUNT" in the upper right hand corner of the home page.


Our Catalogue Mailing List
If you no longer wish to receive Urban Originals catalogues, please contact us via email (please include your name and mailing address as shown on your catalogue) at sales@uo.com.au or call 02 96991930. We will remove your name from our mailing list as soon as possible.


Secure Shopping
Orders placed on our site are encrypted using SSL technology*, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL. If you still have any concerns about ordering electronically, feel free to call 02 9699 1930 and place your order over the phone. Have style, size and color ready for each item you wish to order. You can also print your shopping basket page and fax your order to 02 9699 1930 or mail it to:

urban originals
Head Office- Building F, 13 Joynton Ave
Zetland NSW, Australia 2017
Attn: Order Processing

*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

*Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers and that we will NEVER ask for sensitive information via email.


Policy Changes
urbanoriginals.com.au may periodically update this privacy & security policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. The urbanoriginals.com.au privacy & security policy only addresses the use and disclosure of information we collect from you on our website.

Please contact us with any questions about our privacy & security policy:

Email: sales@uo.com.au
Phone: +61 2 96991930
Fax: +61 2 96991976

Mail: Urban Originals
Head Office- Building F, 13 Joynton Ave
Zetland NSW, Australia 2017
Attn: Customer Service